Refund & Cancellation Policy

Last updated 17 August 2026

Cancelling a booking

You can cancel any booking from the app before the visit starts.

• More than 60 minutes before the slot — free. Full refund to the original payment method.
• Within 60 minutes of the slot, before the professional arrives — 25% of the booking value is charged. That slot was held for you and could not be booked by anyone else.
• After the professional has arrived — 50% is charged, since they have already travelled to you.
• After the visit has started — no refund, except under the service quality section below.

Rescheduling

Rescheduling more than 60 minutes before the slot is free and unlimited. Closer than that, the cancellation tiers above apply.

If we cancel

If no professional can be assigned, or an assigned professional cannot reach you, we cancel the booking and refund you in full. Where we can, we will offer you an alternative slot or a different professional from the same team first.

If the service falls short

Raise it through in-app support within 48 hours of the visit. Depending on what happened we will arrange a return visit at no cost, assign a different professional, or refund part or all of the booking. We look at each case on its facts rather than applying a formula.

How refunds are paid

• Refunds go back to the original payment method.
• Once approved, we initiate the refund within 2 working days.
• Your bank or UPI provider then takes 5–7 working days to credit it. That part is outside our control.
• Promotional credits used on a cancelled booking are returned as credits, not cash.

No-shows

If nobody is home and the professional cannot reach you within 15 minutes of arriving, the booking is marked as a no-show and charged in full.

Questions

Write to [email protected] or use in-app support, which already knows which booking you mean.